FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

Would you send me a sample to check quality before I order the bulk?

Yes, we will send sample before you place order. Sample and courier cost will be charge first and full sample costs will be refunded once order is confirmed.

What kind certificates do you have now?

We have CE, ROHS, FCC, REACH, IPX7 test for products. Factory is FDA registered, ISO9001 and BSCI certified.

What is average lead time?

Normally it will take 3-5 working days for samples and 25-35 days for OEM order. It depends on your final order quantity and deadline.

What is the product warranty, any after-sales service?

We provide 1 year’s warranty for our clients. We have a unique code for each order to track any possible problems. We promise you a low defect ratio and satisfactory solutions for every defective product.

Do you accept OEM/ODM service?

Yes, we can accept private label on product, package on OEM basis. ODM is also acceptable; from ID design, structural and electrical design to tooling, one stop service can be customized per clients’ request.

What kind of payment method do you accept?

We accept payment via Credit Card, Paypal, Western Union, TT, L/C.

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